24/7 Customer Support in Hosting
Our Linux hosting offer you 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our web hosting solutions well before you make an order or you are a current customer and you have any question or some issue, you'll be able to contact us any time, which includes holidays and weekends. We have multiple channels to contact us - several phone lines around the world for your convenience as well as live chat support for pre-sales, billing and basic questions; email messages and support tickets for more complex issues or any troubles which require longer time to analyze and fix. Unlike a number of other web hosting service providers, our trouble tickets come with a warranted max reply time of only 1 hour, so no matter what the problem is, it'll be resolved on time and you will not waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated service that we supply feature 24/7 customer and technical support, which means that no matter what issue you experience, you'll be able to get in touch with us and we'll help you quickly. The guaranteed answer time for each e-mail or support ticket that you open through your Hepsia hosting Control Panel is 1 hour; typically the reply time hardly ever is more than 20 min. In addition, we provide telephone support with multiple local numbers around the world plus a live chat, so that you're able to contact us and get additional info about our services even if you do not have an account yet. We're able to assist you with any question or a problem you have - payment methods, package features, e-mail configuration, website hosting account settings, and many others. If you use our services, you will never experience an issue where you should wait for a few days to get an issue resolved like you will have to do with a number of other companies.
24/7 Customer Support in Dedicated Servers
All dedicated server plans that we provide come with 24/7 support through numerous means of communication and with a 1-hour maximum response time warranty. If you want to find out more about the plans or you have some general or billing questions, you will be able to call one of the local numbers that we have around the globe or you may use our live chat support and talk with a live representative. For entirely tech matters that require some help from a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you can send an email, as these channels are more appropriate to monitor a certain issue. The response time for them rarely surpasses 30 mins, so that you can forget about waiting for an entire day in order to get help. Our support service is available for any kind of server-related matters, which includes the pre-installed software. In the event that you need assistance for third-party applications, you may consider ordering the Managed Services upgrade that we offer with all plans.