If you’re a website owner, a problem may always crop up and it doesn’t necessarily have to be associated with the hosting service itself. For instance, something can go wrong when you update a software app or some vital data might be edited or erased accidentally. Whatever the essence of the problem might be, you will need to get in touch with the respective customer care team and request them to recover a backup or to assist you in resolving the problem that you’re confronting. How promptly they will do it will predetermine the time that your websites will be down. For certain websites like social networking sites or shopping portals, a protracted outage period can often mean lost visitors and money. With this in mind, it is of paramount importance that you use the services of a company that offers not only a very good customer service, but also a well-timed one.

One-Hour Response Guarantee in Hosting

With a hosting from our company, you can forget about waiting for hours and hours on end, or even a whole day, to get a response to a trouble ticket or an e-mail. Irrespective of when you get in touch with us, we will lend you a helping hand within 60 minutes max with any technical or sales inquiries you might have. In fact, our actual reaction time rarely exceeds 20-30 minutes. As we are available around the clock, you’ll always obtain support in a well-timed fashion and we know exactly how crucial this is in the electronic era. As soon as you contact us, we will reply to your queries. In case you bump into any technical complication, we’ll deal with it for you, or we’ll provide you with all the needed information if there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you open a customer support ticket through your hosting Control Panel or write an email concerning your semi-dedicated server, you’ll have an answer within less than 60 minutes. You can get in touch with us at all times with regard to billing, general or technical matters and due to the fact that we’re working 24 hours a day, you’ll always obtain assistance without any delay. Based on the particular issue or question, we’ll give you more info, rectify the complication if it’s been caused by something that’s within our reach or tell you what to do on your end if you have to modify some setting for a web application that we do not have access to. You can forget about waiting around for a whole day for every single response. As it is, in most cases we respond to emails and tickets within 20-25 minutes max.