A live chat is a real-time way of communication between a web hosting company's support crew and its customers. It is an efficient way to receive some info about the website hosting services or have some issue resolved because you're talking to a live representative. The advantages of using a real-time chat service rather than calling or opening a ticket are the low possibility of mistakes when you exchange data such as usernames or domain names, the more rapid response time since the communication is real-time plus the fact that you don't need to stay on the chat constantly - you'll be able to do something different while the agent examines the issue in question. Furthermore, you'll be able to become a part of a live chat room from any kind of computer that is connected to the Internet, avoiding the phone fees that you will have to pay if you are calling to a different country.

Live Chat Support in Hosting

As we believe that various situations are quickly resolved when you talk to a live person, we provide a live chat service for all our prospective and existing clients. The chat is accessible every single day and our customer care agents will assist you with a variety of questions and situations. If you are not our client yet, you're able to find out more about our hosting packages and the website hosting environment in general so that you can be certain that your websites will work efficiently on our servers. In case you already have an account and you have some questions or you have any kind of problems with any of our solutions, you will be able to get in touch with us through the live chat and we can supply you with the required info or help you troubleshoot the problem. You will need to open a support ticket for specific issues which require longer time or the assistance of a sysadmin, still for a lot of basic problems you will get help on the spot.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as standard with our services, so whenever you have any questions concerning our semi-dedicated service, you will be able to talk with our customer support team whenever you need regardless of whether you've already obtained an account or not. Generally, the chat service is for billing, pre-sales and general questions and problems, yet we can assist you with various technical questions as well. We can help you select the optimal package for your sites if you don't have an account yet, we can answer all the billing questions or concerns you may have or we can help you with installing your new email address on your personal computer or smartphone - all the abovementioned will be done quickly since our live chat service is accessible all day long, each and every day. Whenever you want support, you'll be able to chat with a representative and save a lot of time.