A ticketing system is the most widespread communication channel that hosting companies offer to their clients. It is typically part of the billing account and is the fastest way to tackle an issue that takes a certain period of time to investigate or that needs to be forwarded to a server administrator. In this way, all replies given by either side will be stored in the same location in case someone else needs to work on the issue at hand and the information in the ticket will be available to all parties. The negative side of using a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, which suggests that you will have to sign in and out of at least 2 accounts to perform a specific operation or to contact the company’s help desk staff. In case you would like to manage several domains and each one is hosted in a different account, you’ll have to use an even larger number of accounts at the same time. Additionally, it might take a substantial period of time for the provider to reply to your ticket requests.

Integrated Ticketing System in Hosting

Our Linux hosting feature an integrated trouble ticket system, which is included in our in-house developed Hepsia Control Panel. In stark contrast to other similar tools, Hepsia enables you to manage everything related to the hosting service itself in the very same location – payments, website files, emails, trouble tickets, etc., avoiding the need to log in and out of different interfaces. In case you’ve got any technical or pre-sales questions or any difficulties, you can send a ticket with several clicks without needing to log out of your Control Panel. In the meantime, you can choose a category and our system will offer you a variety of informative articles, which will supply you with additional information and which may help you solve any given issue even before you send a ticket. We guarantee a trouble ticket response time of no more than one hour, even if it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we are using is integrated into the Hepsia hosting Control Panel, which we have created for our semi-dedicated service, so you won’t require some other support platform to contact our help desk support staff – you can do it on the spot the moment you run into a problem. Opening a new ticket requires several clicks and finding an older one is equally easy. Using our clever search filter, you can quickly track down any ticket that you have opened in the past. You can send a ticket at any time whatsoever as our technical support team members are at your disposal 24 hours a day, 7 days a week and reply in no more than 60 minutes, even though it rarely takes that much to receive a response. With the Hepsia Control Panel, you will have everything in a single place and you can just forget about having to use two or more platforms to resolve a simple problem.